| E-mail Address: * | |
| Title | |
| Company Name | |
| Company Address | |
| LeveeLift branch location providing your service | |
| Field Service |
| How would you rate LeveeLift's response time? | |
| How would you rate
LeveeLift's ability to diagnose problems ? | |
| How would you rate
LeveeLift's ability to repair your equipment correctly the 1st time? | |
| How would you rate
LeveeLift's ability to complete work when promised ? | |
| Overall, how would you rate your experience with LeveeLift's Field Service? | |
| Shop Service |
| Have you ever had your equipment repaired in our shop ? * | |
| How would you rate
LeveeLift's ability to repair your equipment correctly the 1st time? | |
| How would you rate
LeveeLift's ability to complete work when promised ? | |
| How would you rate the
LeveeLift's ability to communicate with you concerning your equipment ? | |
| Overall, how would you rate your experience with LeveeLift Shop Service? | |
| Parts Service |
| Were the parts you requested in stock? * | |
| If parts were not in stock, did you receive them when promised? | |
| If there was a delay in shipment of parts, were you contacted by a LeveeLift employee concerning the delay * | |
| How would you rate the knowledge and skills of our Parts Department Staff ? | |
| What is your overall opinion of our Parts Department ? | |
| Overall |
| How would you rate the knowledge of the staff? * | |
| How would you rate our professionalism and courtesy? * | |
| How willing are you to recommend our company to others? * | |
| Have you ever had any invoicing issues? If so, what was the issue? | |
| Was the issue handled to your satisfaction? | |
| If not, what occurred? | |
| You obviously have many companies to choose from when it comes to service and parts, what is the primary reason you chose LeveeLift for your material handling needs? | |
| Are there any products or services we
don't currently carry that you would like to see us offer? | |
| What can we do to serve you better ? What would you recommend? | |
| Are you contacted regularly by a sales rep ? | |
| What is the Name of your sales Rep ? | |
| Feel free to share any comments or suggestions you may have. | |
|
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| * Required | |
